Complaints Policy

Complaints Policy

The Sheffield Assay Office is committed to dealing efficiently and effectively with any concerns or complaints, to ensure that any issues raised are dealt with promptly and fairly, and in accordance with the requirements of the ISO 17025 and ISO 9001 international standards.

We are committed to using these complaints and concerns in a positive way by listening to our customers and learning lessons from their experiences, as this is a valuable source of feedback which can be used to improve the quality of our hallmarking and analytical services.

We will listen to the details of the complaint, initiate an appropriate investigation, collate the evidence needed to respond appropriately, and formulate remedial, corrective and/or preventative actions to address any underlying causes of service failure.

If you wish to make a complaint, please contact the appropriate departmental manager:

Ashley Carson (Assay Master)
Danny Smith (Hallmarking)
Belen Morales (Analytical Services)
Jonathan Hristov (Accounts)




« Back to About Us

Contact Us